Zoho Desk Reviews and details

Screenshots and images

Features & Specs

1. Omnichannel

   Email, Telephony, Social, Customer Portals, Web forms, Live chat

2. Zia - Artificial Intelligence

   With Zia, stay on top of every aspect of your customer service effort.

3. Embeddable Self-service

   With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.

4. Multibrand Help Center

   Create a distinct self-service portal for each brand's customers.

5. Knowledge Base

   Create a repository of solutions for commonly asked questions.

6. Agent Productivity

   Collaborate, communicate, and secure those customer relationships

7. Automations

   Ticket Assignment, Workflow, Layouts, SLAs & Escalations.

8. Blueprint

   Manage complex cross-functional service processes efficiently.

9. Marketplace and Platform

   Use extensions to embed interactive widgets into the Zoho Desk interface.

10. Reports and Dashboards

    Use detailed reports and dashboard visualisations to monitor your team's performance.

11. Time Tracking

    Keep track of time spent on every ticket and task.

12. Security

    Balance between protecting customer data and giving your team enough flexibility

13. Developer Platform

    REST API, Widgets, Web and Mobile SDK, Custom Functions.

14. Mobile Apps

    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

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Videos

Reviews

1. 

   Neha

   · Helpdesk Manager at Tagio · over 4 years ago
    

   Excellent Ticketing software with clean interface

   What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

   🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

   👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

   👎 Cons:    Need more image manipulation feature

2. 

   Kassy

   · CXO at Filter Publications · over 4 years ago
    

   April 2020 Inexpensive Customer Service Software

   Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

   🏁 Competitors: Zendesk, Salesforce Service Cloud

   👍 Pros:    Easy user interface|Great customer support|Highly customizable

   👎 Cons:    Few features are in beta

3. 

   Vincy Dahiya

   · Co-Founder at SMBCon · over 4 years ago
    

   Vincy Dahiya

   Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

   🏁 Competitors: Zendesk

   👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

4. 

   Peter

   · CSXO at Camber Dynamics · over 4 years ago
    

   Great on its own, OUTSTANDING when synced with Zoho CRM

   The integration with Zoho CRM is game-changing. It's so simple to set up and gives our Sales + Customer Service teams complete transparency into what the other is doing. It's really intuitive — of all the Zoho apps, Desk is the best for ease-of-use and straightforward UI. I like it even more than Zendesk. Powerful automation features. Love the customer portal + knowledge base, we use it every day

   🏁 Competitors: Zendesk

   👍 Pros:    Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.

   👎 Cons:    Sometimes some of the default email templates can be a little bit funky, but that was an easy fix.

5. 

   John M.

   almost 5 years ago
    

   Easy support App

   It is an innovative service, which does most of the things I need, works well on mobile, on web sometimes i find it a little slow but it is acceptable. Support is great, they reply in no time.

6. 

   Ann Liva

   · Customer Support Admin at TCL Infotech · about 5 years ago
    

   Overall Zoho suite it easily integrates with multiple other extensions

   Easy management and ticket assignment and that it works as an extension of other features and integrates perfectly with invoicing, CRM, etc. making the entire ZOHO Suite the preferred choice for all our ban and front end business needs. Since it can also integrate with many other programs, there is hardly any limit in how useful the overall Suite is and Zoho Desk is an essential part of that that allows us to track internal performance as well as overall customer interaction on a single platform. Training is well laid out and there are plenty of online resources to reference to get going.

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