Best Customer Engagement Products in 2025

Brings voice and messaging to your web and mobile applications.

Open Source

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.

Try for free paid Free Trial $12.0 / Monthly (For per agent)

No-code chatbot builder for WhatsApp Business

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk is a beautiful, lightweight help-desk solution.

Reach 7 billion phones in seconds via SMS, Chat & Voice. Try it for free and improve your communication.

GupShup provides a scalable and reliable cloud messaging platform.

Nexmo is a simple two way SMS API with global reach and wholesale rates

Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Customer self-service made easy

paid Free Trial $50.0 / Monthly (Micro)

Streamline Customer Communication with Single Unified Platform

Free Trial $14.99 / Monthly (2 Agent Seats, 15,000 Message Monthly, Unlimited Contacts)

Sinch is a powerful voice and messaging SDK that lets you bring your apps to life with VoIP and...

Educate your users with a super simple knowledge base that’s built for teams just like yours.