Zoho Desk Review
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Great on its own, OUTSTANDING when synced with Zoho CRM
The integration with Zoho CRM is game-changing. It's so simple to set up and gives our Sales + Customer Service teams complete transparency into what the other is doing. It's really intuitive — of all the Zoho apps, Desk is the best for ease-of-use and straightforward UI. I like it even more than Zendesk. Powerful automation features. Love the customer portal + knowledge base, we use it every day
🏁 Competitors: Zendesk👍 Pros: Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.👎 Cons: Sometimes some of the default email templates can be a little bit funky, but that was an easy fix.
