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LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

5.0
(1 review)
Pricing:
Platforms:
  • Browser
  • Android
  • iOS
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#Help Desk #Help Desk And Ticketing #Live Chat #Ticketing System #Customer Service #Customer Support #Customer Communication #Customer Engagement
LiveAgent

LiveAgent Reviews and details

Screenshots and images

  • LiveAgent Landing page
    Landing page //
    2023-10-12

Features & Specs

  1. Ticket management

  2. Live Chat & In-App-Messaging

  3. Email notifications

  4. Email Templates

  5. Emailing

  6. Live Chat Support

  7. Call Forward

  8. Call Transfer

  9. Call Analytics and Reporting

  10. Attachment viewer

  11. Spam filter

  12. Help desk & requests management

  13. Reports

  14. Reporting

  15. Reports & analytics

  16. Knowledge Base

  17. Knowledge Management

  18. Customer Service

  19. Customer Support

  20. Customer Feedback Widget

  21. Customer Management

  22. Mobile Apps

  23. White Labeling

  24. Chat

  25. Chat Support

  26. Gamification

  27. Social Media Integrations

  28. Time Tracking

  29. Email Management

  30. IVR

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Videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]

LiveAgent Review on AppSumo

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Reviews

  1. User avatar
    Michal K
    · CEO ·
     
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

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Questions & Answers

As answered by people managing LiveAgent.

  1. What makes LiveAgent unique?

    LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

  2. Why should a person choose LiveAgent over its competitors?

    LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

  3. How would you describe your primary audience?

    Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

  4. What's the story behind LiveAgent?

    Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

  5. Which are the primary technologies used for building your product?

    As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

  6. Who are some of the biggest customers of LiveAgent?

    Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

External sources with reviews and comparisons of LiveAgent

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Source: biz30.timedoctor.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can handle tons of tickets daily, even with a...
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
LiveAgent is help desk, ticketing, and live chat software. The tool uses advanced automation rules to capture customer queries from emails, chats, social media mentions, calls, and other channels. It then converts that information into tickets that agents can address from their dashboards.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
LiveAgent is focused on real-time support, with a live chat widget for your site and SLAs to ensure you provide on-time support to your best customers. But it also can help your team from burning out, by letting each support team member set their own schedule and keep new tickets from coming into their queue while out of office. With each interaction in one place, it'll be easier for others to pick up where you've...
Source: zapier.com

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This is an informative page about LiveAgent. You can review and discuss the product here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.

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