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Tiledesk

Maximize support capacity, save on costs, and elevate customer conversations across platforms with AI Agents – no technical skills required! Open Source Alternative to Intercom, Tidio, Landbot, and Voiceflow.

Tiledesk is an AI agent (also known as an AI chatbot) builder platform that allows you to automate conversations and daily tasks, minimizing the cost of customer support with your current employees. It revolutionizes the process of creating chatbots with native integrations like OpenAI, HubSpot, Make, and many more. Tiledesk seamlessly connects stakeholders, empowering collaboration, streamlining workflows, and ensuring efficient customer query resolution across different channels.

The key features of Tiledesk are:

  1. Live Chat Widget: Tiledesk provides a dynamic live chat widget that delivers a seamless multichannel experience. Whether customers are accessing your services through a website or mobile platform, the live chat widget allows instant support and fosters real-time interactions, enabling businesses to meet customer needs promptly.

  2. No-Code Chatbot Design: With Tiledesk's intuitive no-code chatbot design builder, businesses can automate customer support processes or enhance lead qualification. The user-friendly interface empowers users without programming knowledge to create powerful chatbot workflows, streamlining operations and delivering exceptional customer experiences.

  3. CRM and Marketing Automation Integration: Tiledesk seamlessly integrates with major CRM and marketing automation tools. This integration unlocks advanced capabilities, allowing businesses to leverage existing systems while benefiting from Tiledesk's comprehensive communication solution. It facilitates efficient customer data management, personalized interactions, and targeted marketing campaigns.

A startup from Italy.

5.0
(5 reviews)
Pricing:
  • Open Source
  • Freemium
  • Free Trial
  • €15.0 / Monthly ("Basic", "1 seat", "5 Chatbots", " 2,000,000 AI Tokens")
Platforms:
  • Web
  • Cloud
  • Android
  • iOS
Visit website Alternatives Status Page
#Customer Service #Lead Generation #Customer Support #Code-Free Chatbot Builders #Live Chat #No Code #Help Desk #Conversational AI #Customer Interaction
Tiledesk

Tiledesk Reviews and details

Screenshots and images

  • Tiledesk Landing page
    Landing page //
    2023-11-25

Features & Specs

  1. Chatbot Design Studio

    Design custom conversation flows with our intuitive drag-and-drop builder.

  2. Live chat

    Build live chat in minutes, use AI for automation, keep humans for complex cases.

  3. Adaptive multichannel technology

    Design your chatbot once, run it on every channel hassle-free.

  4. OpenAI integration

    Create AI agents with the power of the most recent model from OpenAI, ChatGPT-4o.

  5. Self hosting or private cloud

    Deploy on-premises or to cloud servers under your control.

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Videos

Tiledesk Intro

How to get onboard with Tiledesk

Tiledesk vs. Tawk.to

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Reviews

  1. User avatar
    Jovana
    · operations at Ybris Cooling ·
     
    Too easy to use!

    For someone who isn't a developer or a techie at all, for that matter, this software is so easy to use couldn't believe until I've actually tried it! Not only an intuitive dashboard, but also seamless guides for WhatsApp Business and Telegram integration, which are a must these days for any online business. Tiledesk made my life so much easier and worry-free thanks to its built-in chatbots that are firstly, 0 code, and secondly, smart enough to handle the most repetitive customers' queries on their own. Cannot begin to tell you how much time and resources I've managed to save! The icing on the cake: the option of having separate departments for each team, such as Sales and Support, which would receive only relevant customer-related issues through smart routing. Satisfied customers mean satisfied business owners. It's that simple.

    🏁 Competitors: tawk.to
    👍 Pros:    Completely free and open source|Whatsapp business integration
    👎 Cons:    Minimalist mobile app
  2. User avatar
    Siavash AKrami
    · Web admin at Forex 24 analyzer ·
     
    open source chatbot platform

    We found Tiledesk very easy to use and integration friendly. We use Tiledesk's free template and modify it according to our business in less than 2 hours, and it's an excellent assistant for our customer service team. In the future probably, we change and modify the code as it is open source.

    🏁 Competitors: Tidio, tawk.to
    👍 Pros:    Open-source|Unlimited chatbots|Free chatbot template
    👎 Cons:    Phone app
  3. User avatar
    Robert
    · Tech lead at ISSQUARED Inc ·
     
    Best chat boat platform

    Hey All! This is something cool that I have ever used. It's easy to configure and user-friendly too.

  4. User avatar
    Andrea
    · CEO at Frontiere21 ·
     
    live chat open source

    Great product. It's an open source live chat. The source code is available on Github. I like Tiledesk chatbots. They are very very powerful but at the same time simple to configure because they use NLP.

    👍 Pros:    Affordable price|Open-source|Self hosted
  5. User avatar
    Michele
    · COO Staff at Softlab ·
     
    excellent live chat!

    great tool to manage customer service (both human agents and chatbots) they are also introducing marketing & sales capabilities

    🏁 Competitors: tawk.to, Zendesk, Intercom, Freshdesk, Drift
    👍 Pros:    Handoff to agent|Third party service integration|Free to use
    👎 Cons:    Slow support for free customers

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Social recommendations and mentions

We have tracked the following product recommendations or mentions on various public social media platforms and blogs. They can help you see what people think about Tiledesk and what they use it for.

External sources with reviews and comparisons of Tiledesk

10 Best AI Tools for Customer Service to Elevate Your Support
By employing a Tiledesk chatbot, you can reduce the number of customer service agents working on live chat support. Instead, you can reassign them to more knowledge-intensive tasks and create additional value for your business. Some customers may insist on chatting with a human agent, and that’s perfectly fine—Tiledesk lets you jump into a conversation at any time.
Source: clickup.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Tiledesk is a robust free live chat that allows you to link chatbots with live agents easily, thanks to its open-source chatbot builder. It also provides important integrations with online store builders like Shopify and Prestashop and some big companies that provide automated integrations like Zapier and Dialogflow. These features address a wide range of business needs in relation to customer support and care.
Source: tiledesk.com

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Funding news

    18 May 2022
    Submit funding news

  1. VENTURE CAPITAL: INITIAL INVESTMENTS FOR THE TECHSHOP €1,2M TO TILEDESK AND HLPY

    techshop.capital - Maximize support capacity, save on costs, and elevate customer conversations across platforms with AI Agents – no technical skills required! Open Source Alternative to Intercom, Tidio, Landbot, and Voiceflow.

    💰 Pre-Seed

    $628K

    -

    The Techshop
    Customer Service Lead Generation Customer Support

This is an informative page about Tiledesk. You can review and discuss the product here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.

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