User-friendly Interface
Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
Robust Automation
Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
Customizable
Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
Strong Integrations
Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
Comprehensive Reporting
Provides detailed reports and analytics that help track performance and identify areas for improvement.
Asset Management
Includes IT asset management features to track and manage hardware and software assets efficiently.
Scalability
Scalable to meet the needs of both small businesses and large enterprises.
Promote Freshservice. You can add any of these badges on your website.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: almost 3 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: about 3 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: over 3 years ago
Do you know an article comparing Freshservice to other products?
Suggest a link to a post with product alternatives.
This is an informative page about Freshservice. You can review and discuss the product here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.