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Freshservice VS Wrike

Compare Freshservice VS Wrike and see what are their differences

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Seamless project management and collaboration for your team. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

Wrike logo Wrike

Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • Wrike Landing page
    Landing page //
    2023-07-13

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Wrike features and specs

  • Comprehensive Task Management
    Wrike offers robust tools for task management such as Gantt charts, Kanban boards, and customizable workflows, enabling teams to efficiently manage and track their tasks and projects.
  • Collaboration Features
    Wrike includes a variety of collaboration features like real-time activity streams, document sharing, and @mentions to facilitate team communication and collaboration.
  • Customizable Dashboards
    Users can create and customize dashboards to fit their needs, providing an organized view of their tasks, projects, and key performance indicators at a glance.
  • Integration Capabilities
    Wrike integrates with numerous third-party applications, including Google Drive, Slack, and Microsoft Office, enabling seamless workflow and data integration.
  • Time Tracking
    The platform offers built-in time tracking, allowing team members to log hours spent on various tasks and projects, which is useful for project management and billing purposes.

Possible disadvantages of Wrike

  • Learning Curve
    Wrike has a steep learning curve, especially for new users or those unfamiliar with project management software, which can require significant time and training to master.
  • Pricing
    Wrike's pricing can be quite high, particularly for small businesses or startups, with costs increasing as more features and users are added.
  • Complexity of Advanced Features
    While Wrike offers many advanced features, some users find them overly complex and difficult to utilize effectively without extensive training or experience.
  • User Interface
    Some users find Wrike's user interface to be cluttered and not as intuitive as they would like, which can slow down navigation and increase the time needed to complete tasks.
  • Limited Storage in Lower Plans
    Lower-tier plans come with limited storage options, which can be restrictive for teams needing to store large amounts of data or files within the platform.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Wrike videos

+ Add

Wrike Review, Features and Benefits Overview: Is it Still Worth Using in 2020?

More videos:

  • Review - Wrike Review | Online Project Management Tool | Pearl Lemon Reviews
  • Demo - Wrike Project Management Demo
  • Review - Wrike Review 2024 | Features, Pros & Cons, Who Should Use it
  • Review - Wrike Review: Top Features, Pros, And Cons
  • Tutorial - What Is Wrike? Pros, Cons, And How To Use in 2023

Category Popularity

0-100% (relative to Freshservice and Wrike)

Freshservice

Wrike

Project Management
12 12%
Project Management
88% 88
IT Management
100 100%
IT Management
0% 0
Task Management
0 0%
Task Management
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and Wrike

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Wrike Reviews

25 Best Asana Alternatives & Competitors for Project Management in 2024
Wrike project management software is ideal for small agencies needing a customizable workspace to organize shared calendars, schedule projects, and collaborate with ease. What’s more, approvers can expedite feedback using Wrike’s visual markup tool.
Source: clickup.com
10+1 Best Workflow Management Software 2024 For Maximum Efficiency
Wrike shines with its comprehensive reporting capabilities and strong project management features. A downside could be its steep learning curve for new users. Wrike incorporates with numerous third-party systems, including SalesForce and Adobe Creative Cloud, and provides excellent automation facilities.
Source: www.manifest.ly
16 Best Asana Alternatives of 2024 (Free + Paid)
With all of those features, however, the software can be hard to learn and even more difficult to master. It can be a pain to onboard, especially for users with no project management experience. There’s a dashboard but it doesn’t have the ability to filter unwanted data. Wrike can also be slow to load and users have complained about its confusing UI. Before making a decision...
Source: www.projectmanager.com
Project Management vs Workflow Management — Wrike vs Pneumatic
Custom phases can be added. However, tasks are moved manually between them. Wrike errs on the side of flexibility, giving users a very powerful tool for creating and managing projects and tasks with them, but all the actual management has to be done by the users.
Source: www.pneumatic.app
Breeze vs. Wrike: making project management easy
Wrike is overwhelming for new users, especially those with little experience in project management software. Wrike is slow and laggy at times, especially when dealing with large amounts of data. Breeze is quick and responsive, easy to use, and has just enough features that you need.
Source: www.breeze.pm

Social recommendations and mentions

Based on our record, Freshservice should be more popular than Wrike. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: almost 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: about 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: over 3 years ago

Wrike mentions (1)

  • Identify which frontend NPM libraries are used on any website
    I just realized I can use this to see who is ignoring GDPR as well. Scanning a few sites I know I see a lot of tracking scripts load up right away. When I scan something like wrike.com I see good implementation of GDPR because the only thing loading is GTM / GA and trust arc as far as third-party libraries. Source: over 3 years ago

What are some alternatives?

When comparing Freshservice and Wrike, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Basecamp - A simple and elegant project management system.

Redmine - Flexible project management web application

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

monday.com - The most intuitive platform to manage projects and teamwork

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

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