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Freshservice VS Smartsheet

Compare Freshservice VS Smartsheet and see what are their differences

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Seamless project management and collaboration for your team. featured
Contents:
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  3. » Reviews
  4. » Alternatives

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

Smartsheet logo Smartsheet

Smartsheet is an intuitive online project management tool enabling teams to increase productivity using cloud, collaboration, & mobile technologies.
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • Smartsheet Landing page
    Landing page //
    2023-03-29

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Smartsheet features and specs

  • User-Friendly Interface
    Smartsheet offers an intuitive interface that is easy to navigate, making it accessible for users of all skill levels.
  • Collaboration Features
    The platform supports real-time collaboration with features such as shared sheets, comments, and automated update requests.
  • Versatility
    Smartsheet can be used for a variety of purposes, including project management, task tracking, and process automation.
  • Integration Capabilities
    Smartsheet integrates with numerous other software applications like Google Workspace, Microsoft Office 365, and Jira, enhancing its utility.
  • Automation Options
    The software offers robust automation features to reduce manual work, such as automated workflows, reminders, and status updates.
  • Reporting and Analytics
    Users can create detailed reports and dashboards to gain insights into their projects and workflows.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Smartsheet videos

+ Add

Project Tools Review: Microsoft Project vs. Smartsheet

More videos:

  • Review - Smartsheet Project Management Overview
  • Review - Introduction to Smartsheet
  • Review - Smartsheet Review: Key Features, Pros, And Cons
  • Review - Smartsheet review 2021
  • Review - Introduction to Smartsheet
  • Review - Smartsheet Review - 4 Reasons Why You Shouldnt Use Smarthsheet -Walktrough, Top Features, Pros & Con
  • Review - Introduction to Smartsheet

Category Popularity

0-100% (relative to Freshservice and Smartsheet)

Freshservice

Smartsheet

Project Management
25 25%
Project Management
75% 75
IT Management
100 100%
IT Management
0% 0
Task Management
0 0%
Task Management
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and Smartsheet

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Smartsheet Reviews

25 Best Asana Alternatives & Competitors for Project Management in 2024
Smartsheet is a project management tool that lets you manage, track, and plan multiple projects. The key feature of Smartsheet is the Control Center—a portfolio and project management solution. Project managers can save time on manual work with the Control Center’s automation capabilities.
Source: clickup.com
The 10 best Asana alternatives in 2024
Smartsheet is great for enterprise teams that want the versatility of Excel or Google Sheets alongside additional collaboration, visualization, and automation features. But that mix comes with a steep learning curve and a less aesthetically pleasing interface than other popular project management tools. While you can start using Asana without much frustration right away,...
Source: zapier.com
10+1 Best Workflow Management Software 2024 For Maximum Efficiency
Smartsheet offers a host of features such as project management, automation, and integrations. However, its interface might be a little more complex for new users. It provides integration with popular apps like Microsoft 365 and G Suite and supports automation functions.
Source: www.manifest.ly
16 Best Asana Alternatives of 2024 (Free + Paid)
This Asana alternative’s strength is also its weakness, which is spreadsheets. Project management software was developed as a response to the limitations of spreadsheets. Smartsheet is maybe too smart in that it’s complicated and difficult to use. That steep learning curve can be overcome with much time and effort, but having to buy add-ons to do important tasks such as time...
Source: www.projectmanager.com
Excel on Steroids vs Workflow Management — Smartsheet vs Pneumatic
And while, as mentioned above, Smartsheet does have ‘workflows’, these are a very different beast from Pneumatic workflows: there is no handover of processes from team to team as such, Smartsheet workflows are, essentially, spreadsheet automation scripts that run in response to user-configured triggers to make changes to the project (or its formatting) and/or notify specific...
Source: www.pneumatic.app

Social recommendations and mentions

Based on our record, Smartsheet should be more popular than Freshservice. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: almost 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: about 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: over 3 years ago

Smartsheet mentions (5)

  • Feature id like to see
    It can probably be mimicked with SmartSheet project management software. A free account would be sufficient for this. Source: almost 2 years ago
  • What are the everyday tools that you use in operating your small business?
    Smartsheet is a cloud-based spreadsheet tool that I use for client management, CRM tracking, and accounting. It has all of the features of Microsoft Excel, but it also allows you to share your sheets with others and work on them collaboratively. This is a great tool for small businesses because it allows you to keep track of all of your clients in one place, and you can access it from anywhere. Source: over 2 years ago
  • Rows.com: Spreadsheets on Steroids
    3. Business processes What Rows does falls mostly into the realm of small databases and business processes. And while each has their own approach, I'd say that most other "next-gen spreadsheets" are also focusing on these (big and important) use-cases. Airtable (https://airtable.com/), Spreadsheet.com (https://spreadsheet.com/) and Smartsheet (https://smartsheet.com/) all play mainly in this area. GRID is focusing... - Source: Hacker News / about 3 years ago
  • What do front-end developers do?
    I want to make apps like monday.com and smartsheet.com. I do not want to build websites. Source: over 3 years ago
  • Entry Level job/Salary Expectation/Skill needed for programming?
    Right now my passion is building web-based applications (not websites) and mobile apps. Like I want to build something similar to monday.com or smartsheet.com. I don't wanna build something like TurboTax or Windows or macOS. Source: over 3 years ago

What are some alternatives?

When comparing Freshservice and Smartsheet, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Basecamp - A simple and elegant project management system.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Redmine - Flexible project management web application

Teamwork - The Project Management App for Professionals. The most powerful and simple way to collaborate with your team.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

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