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Freshservice VS Podio

Compare Freshservice VS Podio and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

Podio logo Podio

Podio is the online work platform. Manage, share, and get your work done smarter together with tools that work like you. Free for 10 Users.
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • Podio Landing page
    Landing page //
    2023-04-08

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Podio features and specs

  • Customization
    Podio offers extensive customization options, allowing users to create their own apps and workflows to fit their specific needs.
  • Integrations
    Podio integrates with a wide variety of third-party apps and services, which enhances its functionality and allows for smoother workflows.
  • Collaboration
    Podio provides excellent collaboration tools including project sharing, task assignments, and real-time communication, making it easier for teams to work together.
  • User Interface
    The user interface is intuitive and user-friendly, minimizing the learning curve for new users.
  • Flexibility
    Podio is highly flexible and can be used for a wide range of industries from marketing and sales to project management and HR.

Possible disadvantages of Podio

  • Cost
    While Podio offers a free tier, many features that businesses might need are only available in the paid plans, which can be costly.
  • Complexity
    Due to its extensive customization options, Podio can become quite complex and may require time to configure and set up properly.
  • Reliability
    There have been occasional reports of system downtimes and bugs, which can interfere with workflow and productivity.
  • Customer Support
    Some users have reported delays and difficulties in getting timely support from the customer service team.
  • Performance
    The platform can sometimes be slow, especially when dealing with large volumes of data or extensive customizations.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Podio videos

+ Add

Podio Demo

More videos:

  • Review - Podio Review - Beginners Guide PREVIEW by Bizversity.com
  • Review - Podio Review

Category Popularity

0-100% (relative to Freshservice and Podio)

Freshservice

Podio

Project Management
58 58%
Project Management
42% 42
IT Management
100 100%
IT Management
0% 0
Task Management
0 0%
Task Management
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and Podio

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Podio Reviews

25 Best Asana Alternatives & Competitors for Project Management in 2024
Podio is a project management tool providing a structure for teams to collaborate easier, find information faster, and choose between different work views. In addition, users can create task automation to keep people and projects connected with a Podio workflow.
Source: clickup.com
16 Best Asana Alternatives of 2024 (Free + Paid)
Another work management alternative to Asana is Podio. It’s a great productivity tool that can keep track of client contacts and other key information such as notes from meetings. There are customizable templates that help users get started that much faster. Podio helps facilitate team collaboration and helps with project organization, especially when a project deals with...
Source: www.projectmanager.com
12 BEST Wrike Alternatives for Project Management in 2022
Podio is a customizable project management solution. The tool helps teams to communicate and organize in a way to facilitate the completion of tasks and projects.
Source: www.guru99.com
18 Valuable Wrike Alternatives To Crush Project Management In 2022
It depends on your needs and your team. Podio comes with robust budgeting and invoicing features, making it a comprehensive solution for sales or product development teams.
Source: snacknation.com
The 8 Best Basecamp Alternatives for Your Projects
At a glance: The best Basecamp alternatives to use for project managementWhat to look for in a Basecamp alternative1. Offers competitive pricing2. Offers more features3. Appeals to a different marketThe best Basecamp alternatives for project managementBest free software: FreedcampBest for creative projects: AirtableBest for enterprise: MavenlinkBest for the value: PodioBest...
Source: www.fool.com

Social recommendations and mentions

Based on our record, Freshservice should be more popular than Podio. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: almost 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: about 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: over 3 years ago

Podio mentions (2)

What are some alternatives?

When comparing Freshservice and Podio, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Basecamp - A simple and elegant project management system.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Redmine - Flexible project management web application

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

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