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Freshservice VS ManageEngine Desktop Central

Compare Freshservice VS ManageEngine Desktop Central and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
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  2. » Videos
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Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

ManageEngine Desktop Central logo ManageEngine Desktop Central

Desktop Central is a Desktop Management and Mobile Device Management Software for managing desktops in LAN and across WAN and mobile devices from a central location. It supports managing Windows, Mac and Mobile devices running iOS 4 and above
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • ManageEngine Desktop Central Landing page
    Landing page //
    2022-12-13

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

ManageEngine Desktop Central features and specs

  • Comprehensive Endpoint Management
    ManageEngine Desktop Central offers unified endpoint management, allowing administrators to manage desktops, servers, and mobile devices from a single console.
  • Multi-Platform Support
    The solution supports multiple operating systems, including Windows, macOS, and Linux, as well as mobile platforms like iOS and Android.
  • Automation Capabilities
    Features like automated patch management, software deployment, and configuration management reduce manual effort and improve efficiency.
  • Security Features
    Includes robust security tools such as vulnerability scanning, compliance management, and ransomware protection to enhance endpoint security.
  • User-Friendly Interface
    The platform is designed with an intuitive user interface, making it easier for IT administrators to navigate and manage their tasks.
  • Remote Control
    Allows IT support teams to remotely access and troubleshoot devices, providing quick resolutions to users’ issues.
  • Customizable Reports
    Offers detailed and customizable reports for various aspects, such as software inventory, patch status, and compliance, aiding in informed decision-making.
  • Scalability
    Suitable for businesses of various sizes, from small businesses to large enterprises, due to its scalable features.

Possible disadvantages of ManageEngine Desktop Central

  • Complexity
    The comprehensive set of features can make the initial setup and configuration time-consuming and complex.
  • Cost
    Although feature-rich, the pricing can be higher compared to some other endpoint management solutions, which might be a concern for small businesses.
  • Performance Issues
    Some users have reported performance issues, such as slow loading times, especially when managing a large number of devices.
  • Learning Curve
    Due to its extensive capabilities, there is a learning curve associated with mastering the platform, requiring time and potentially training.
  • Limited Third-Party Integrations
    The number of third-party integrations offered by ManageEngine Desktop Central is limited compared to some other UEM solutions in the market.
  • Customer Support
    Some users have reported that customer support can be slow to respond or less effective in resolving issues promptly.
  • Mobile Device Management Limitations
    While it does offer mobile device management, the features and capabilities in this area may not be as robust as in specialized mobile device management solutions.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

ManageEngine Desktop Central videos

+ Add

ManageEngine Desktop Central: Desktop & Mobile Device Management Software

More videos:

  • Review - ManageEngine Desktop Central - Asset Management training

Category Popularity

0-100% (relative to Freshservice and ManageEngine Desktop Central)

Freshservice

ManageEngine Desktop Central

Project Management
89 89%
Project Management
11% 11
Monitoring Tools
62 62%
Monitoring Tools
38% 38
IT Management
66 66%
IT Management
34% 34
Help Desk
100 100%
Help Desk
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and ManageEngine Desktop Central

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

ManageEngine Desktop Central Reviews

12 Best RMM Software and Tools for 2021
ManageEngine Desktop Central system includes automated system management tools that focus on IT asset management and software management tools. Within the Desktop Central console, users will find an automated patch management system that detects available patches and triggers an automated rollout on a given daily install time window. The system also maintains a software...
Source: www.comparitech.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: almost 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: about 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: over 3 years ago

ManageEngine Desktop Central mentions (0)

We have not tracked any mentions of ManageEngine Desktop Central yet. Tracking of ManageEngine Desktop Central recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshservice and ManageEngine Desktop Central, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Kaseya VSA - Kaseya VSA is a software used in remote monitoring, information technology management, cloud-based and network security resolution that gives functionalities and tools to IT enterprises and Managed Service Providers (MSP) to enable systems to become…

Basecamp - A simple and elegant project management system.

Goverlan - Goverlan Reach provides IT systems support and remote management software solutions enabling innovative and simplified ways for businesses to address remote IT administration needs.

Redmine - Flexible project management web application

System Center Configuration Manager - Simplify your datacenter and IT management for increased agility and performance with Microsoft System Center 2016.

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