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Freshservice VS Jira

Compare Freshservice VS Jira and see what are their differences

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Seamless project management and collaboration for your team. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

Jira logo Jira

The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • Jira Landing page
    Landing page //
    2023-10-09

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Jira features and specs

  • Robust Feature Set
    Jira offers a comprehensive suite of tools for project management, including issue tracking, agile reporting, and workflow automation, which can handle both small and large projects effectively.
  • Customizability
    Organizations can customize Jira extensively, tailoring workflows, fields, and issues to meet their specific requirements, which enhances productivity and alignment with business processes.
  • Integration Capabilities
    Jira integrates seamlessly with other Atlassian products like Confluence, Bitbucket, and more, as well as third-party tools such as GitHub and Slack, ensuring a connected and efficient workflow.
  • Agile Methodologies Support
    With built-in support for Scrum, Kanban, and other agile frameworks, Jira helps teams to manage their agile processes efficiently, offering features like sprint planning, backlog grooming, and burndown charts.
  • Strong Community and Support
    Jira has a large, active user community and extensive documentation, along with professional support options, which can be invaluable in troubleshooting and optimizing its use.

Possible disadvantages of Jira

  • Complexity
    Due to its extensive feature set and customizability, Jira can be overly complex for new users or small teams, requiring a steep learning curve and potentially making simple tasks time-consuming.
  • Cost
    While Jira provides robust features, it comes at a cost. Subscription fees can be high, especially for larger teams or organizations requiring advanced capabilities.
  • Performance Issues
    On occasion, users might experience performance issues, particularly with large datasets, causing slowness and reduced efficiency in managing tasks.
  • Overhead
    Maintaining and configuring Jira can require significant administrative overhead, needing dedicated resources to manage its setup, customization, and updates.
  • User Interface Complexity
    While powerful, Jira's user interface can be overwhelming and cluttered, which may hinder usability and speed for those not already familiar with the platform.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Jira videos

+ Add

Jira Core Walkthrough and Review

More videos:

  • Review - (2018) The NEW Jira Begins Now - Modern Software Development
  • Demo - JIRA in a Nutshell demo video

Category Popularity

0-100% (relative to Freshservice and Jira)

Freshservice

Jira

Project Management
17 17%
Project Management
83% 83
IT Management
100 100%
IT Management
0% 0
Task Management
0 0%
Task Management
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and Jira

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Jira Reviews

  1. Luminous Valentine
    my experience

    Jira may be extremely sluggish and require a large amount of memory on the client side.

    👍 Pros:    Affordable price|Affordable
    👎 Cons:    Super simple|Scalable
10 Best Canny Alternatives and Competitors in 2025
Jira is an issue-tracking tool that flags and tracks bugs, creates product roadmaps, and collects user insights. Beloved by SaaS companies and startups, it’s a great tool for gathering and analyzing what your customers say about your products. Plus, it highlights areas for improvement to target pressing issues instantly. ✍️
Source: clickup.com
25 Best Asana Alternatives & Competitors for Project Management in 2024
Jira is a bug-tracking and project software. Compared to Asana, it’s geared towards agile teams and technical power users. With advanced reporting options, including user workload, average issue age, and recently created issues, project managers can make informed decisions to plan smarter sprints.
Source: clickup.com
The 10 best Asana alternatives in 2024
Unlike Asana, Jira was built specifically for teams that use Scrum and Agile workflows. When you sign up, you'll answer a few questions about your preferred methodologies, project types, and deadlines. Then, Jira will suggest a project template and methodology to fit your team's needs.
Source: zapier.com
16 Best Asana Alternatives of 2024 (Free + Paid)
Jira is a software product of Atlassian and is often used for tracking issues in software development. But Jira has grown to be used outside of the IT segment for tracking a range of issues, tasks and work items. What it might lack in features is made up on the Atlassian Marketplace where many plugins can be purchased to extend the tool’s features.
Source: www.projectmanager.com
The Ultimate List of 20 Best AI Work Management Tools
Atlassian Intelligence (preregistration): Jira leverages artificial intelligence to automate various tasks, including summarizing meeting minutes, answering questions, converting natural language queries into JQL or SQL, and offering instant assistance through virtual agents in Slack and Microsoft Teams, accelerating work and enhancing user experience.
Source: ppm.express

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: almost 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: about 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: over 3 years ago

Jira mentions (0)

We have not tracked any mentions of Jira yet. Tracking of Jira recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshservice and Jira, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Basecamp - A simple and elegant project management system.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Redmine - Flexible project management web application

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

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