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Freshservice VS ALVAO

Compare Freshservice VS ALVAO and see what are their differences

Bryntum
High performance web components for SaaS apps - including Gantt, Scheduler, Grid, Calendar and Kanban widgets. Seamless integration with React, Vue, Angular or plain JS apps. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
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  3. » Reviews
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Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

ALVAO logo ALVAO

ITIL-aligne ITSM and ITAM solutions for SMBs. Service Desk and IT Asset Management software developed for Microsoft 365.
  • Freshservice Homepage
    Homepage //
    2024-05-06
  • ALVAO
    Image date //
    2024-03-13

ALVAO is a next-gen ITSM solution that combines powerful ticketing and asset management with seamless Microsoft 365 integration. Designed to enhance user experience, it automates routine tasks, streamlines workflows, and supports incident, problem, change, and release management. With advanced features like automated asset discovery and AI-powered impact analysis, ALVAO empowers your IT team to deliver exceptional service, reduce response times, and boost overall productivity.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

ALVAO features and specs

No features have been listed yet.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

ALVAO videos

+ Add

IT Service Management designed for Microsoft 365

More videos:

  • Review - ALVAO IT Asset Management Overview
  • Review - Raise a request via email in ALVAO Service Desk
  • Review - Joiners, movers & leavers process in ALVAO

Category Popularity

0-100% (relative to Freshservice and ALVAO)

Freshservice

ALVAO

Project Management
100 100%
Project Management
0% 0
IT Service Management
0 0%
IT Service Management
100% 100
IT Management
100 100%
IT Management
0% 0
IT Asset Management
0 0%
IT Asset Management
100% 100

Questions and Answers

As answered by people managing Freshservice and ALVAO.

Which are the primary technologies used for building your product?

ALVAO's answer:

We develop our products mainly in C#, JavaScript, and Microsoft SQL.

How would you describe your primary audience?

ALVAO's answer:

Medium-sized company (200-2000 employees) using a wide range of Microsoft products.

Why should a person choose your product over its competitors?

ALVAO's answer:

In addition to providing one of the best ITSM solutions for Microsoft 365 with advanced IT asset management features, we are highly customer-centric. To us, our customer is not just a number in a database, but an equal business partner.

What makes your product unique?

ALVAO's answer:

The product is primarily designed for Microsoft-centric companies and users using Microsoft products. Therefore, all aspects align with this philosophy, including UI, UX, and much of the back-end. The tool is fully integrated into commonly used Microsoft products such as Teams, Outlook, and SharePoint to ensure that our customers can use its full potential.

Who are some of the biggest customers of your product?

ALVAO's answer:

HaloITSM, Hornbill, Freshservice, SysAid, Jira, Lansweeper

What's the story behind your product?

ALVAO's answer:

We have been on the IT market since our inception, founded by two graduates, over 20 years ago. During that time, we have done more than 1,000 successful implementations in medium-sized and large companies, such as Linet, Hartmann Rico or oncomed.

User comments

Share your experience with using Freshservice and ALVAO. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and ALVAO

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

ALVAO Reviews

We have no reviews of ALVAO yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: almost 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: about 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: over 3 years ago

ALVAO mentions (0)

We have not tracked any mentions of ALVAO yet. Tracking of ALVAO recommendations started around Mar 2024.

What are some alternatives?

When comparing Freshservice and ALVAO, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

HaloITSM - You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.

Basecamp - A simple and elegant project management system.

Hornbill - Hornbill offers an ITIL compliant IT Service Desk platform

Redmine - Flexible project management web application

Jira Service Management - Jira Service Management is an online development platform that facilitates users with multiple services.

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