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ALVAO IT Service Management VS HaloITSM

Compare ALVAO IT Service Management VS HaloITSM and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
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ALVAO IT Service Management logo ALVAO IT Service Management

Manage everything from ticketing to asset tracking and boost your business with one powerful ITSM platform that eases your IT department workload.

HaloITSM logo HaloITSM

You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.
Not present
  • HaloITSM Landing page
    Landing page //
    2022-03-02

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.

ALVAO IT Service Management

Website
alvao.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

HaloITSM

Website
haloitsm.com
Pricing URL
Official HaloITSM Pricing
$ Details
paid Free Trial $49.0 / Monthly (Agent)
Platforms
Web Windows Android iOS Mac OSX Linux Cross Platform iPhone
Edit details

ALVAO IT Service Management features and specs

No features have been listed yet.

HaloITSM features and specs

  • User-Friendly Interface
    HaloITSM offers an intuitive and easy-to-navigate interface that makes it simple for users to access various ITSM features without a steep learning curve.
  • Comprehensive Features
    The platform provides a broad range of ITSM functionalities, including incident, problem, change, and asset management, allowing organizations to manage all IT services in one place.
  • Customization
    HaloITSM allows for a considerable degree of customization, enabling organizations to tailor workflows, dashboards, and reports to meet their specific IT service management needs.
  • Integration Capabilities
    It offers robust integration options with other popular software and tools, making it easier for organizations to synchronize HaloITSM with their existing IT ecosystems.
  • Cloud-Based
    Being a cloud-based solution, HaloITSM ensures users can access the platform from anywhere, facilitating remote work and improving accessibility.

Possible disadvantages of HaloITSM

  • Pricing Structure
    Some users may find HaloITSM's pricing model to be on the higher side, especially for smaller organizations or startups with limited budgets.
  • Limited User Community
    HaloITSM has a smaller user community compared to some other ITSM solutions, which could limit the availability of community-driven resources and forums.
  • Complexity in Advanced Features
    While the basic features are user-friendly, some advanced functionalities may require more time and training to fully utilize, posing a challenge for less experienced users.
  • Scalability Concerns for Very Large Enterprises
    For exceptionally large enterprises, there may be concerns regarding the scalability of HaloITSM to handle extremely high volumes of data and users efficiently.
  • Initial Setup
    The initial setup process can be time-consuming and may require detailed planning to align the platform configuration with specific organizational needs.

ALVAO IT Service Management videos

No ALVAO IT Service Management videos yet. You could help us improve this page by suggesting one.

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HaloITSM videos

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HaloITSM in a Nutshell

More videos:

  • Review - Workflows in HaloITSM
  • Review - HaloITSM Workflow Automation - Tech Talk with Excalibur Data Systems

Category Popularity

0-100% (relative to ALVAO IT Service Management and HaloITSM)

ALVAO IT Service Management

HaloITSM

IT Service Management
43 43%
IT Service Management
57% 57
IT Management
100 100%
IT Management
0% 0
ITSM
41 41%
ITSM
59% 59
IT Helpdesk
48 48%
IT Helpdesk
52% 52

User comments

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Social recommendations and mentions

Based on our record, HaloITSM seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ALVAO IT Service Management mentions (0)

We have not tracked any mentions of ALVAO IT Service Management yet. Tracking of ALVAO IT Service Management recommendations started around Mar 2024.

HaloITSM mentions (2)

  • College sysadmin here - what Service Desk/ITSM platform should I be looking at?
    Https://haloitsm.com/ might be a good fit. It's a solid, full featured system with a huge number of features. Source: about 2 years ago
  • Helpdesk Solution
    Looking for a spiceworks replacement also. Does anyone have experience with https://haloitsm.com/ or https://gogenuity.com/. Source: about 3 years ago

What are some alternatives?

When comparing ALVAO IT Service Management and HaloITSM, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Jira Service Management - Jira Service Management is an online development platform that facilitates users with multiple services.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Hornbill - Hornbill offers an ITIL compliant IT Service Desk platform

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SysAid - SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management

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