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  2. Social Mentions
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BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. .

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

(0 reviews)
Pricing:
Platforms:
  • Web
  • REST API
  • Cloud
  • Android
  • iPhone
Try for free Alternatives Status Page
#Customer Support #Help Desk And Ticketing #Ticketing Software #Help Desk #Knowledge Base #AI Chatbot #Customer Service #Internal Knowledgebase #Self Service Support
BoldDesk

BoldDesk Reviews and details

Screenshots and images

  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

Features & Specs

  1. Ticketing System

  2. Artificial Intelligence

  3. Automation

  4. Customer Portal

  5. Customization

  6. Task Management

  7. Multilingual Support

  8. Integration

  9. Export contact

  10. Report and Analysis

  11. Scheduled Reports

  12. Multiple Ticket Forms

  13. Ringover Integration

  14. Ticket templates

  15. Custom Answers

  16. Whatsapp Integration

  17. Facebook integration

  18. Microsoft Teams Integration

Badges & Trophies

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Videos

Getting Started with Syncfusion BoldDesk

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Questions & Answers

As answered by people managing BoldDesk.

  1. What makes BoldDesk unique?

    1. Better Usability - Our Modern UI can be easy to use for all users.

    2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

    3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

  2. Why should a person choose BoldDesk over its competitors?

    BoldDesk stands out among its competitors for several reasons:

    • Modern UI is easy to use
    • World-Class customization options
    • Scalability
    • SMB-friendly pricing

  3. How would you describe your primary audience?

    BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

    Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

  4. What's the story behind BoldDesk?

    With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

  5. Which are the primary technologies used for building your product?

    • Angular
    • PostgreSQL

  6. Who are some of the biggest customers of BoldDesk?

    • Nera Telecommunications
    • LTIMindtree
    • greytHR
    • M2P Fintech
    • Group1 Automotive
    • YuppTY
    • Boiron

Social recommendations and mentions

We have tracked the following product recommendations or mentions on various public social media platforms and blogs. They can help you see what people think about BoldDesk and what they use it for.
  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: over 1 year ago

External sources with reviews and comparisons of BoldDesk

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.
Source: www.bolddesk.com

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BoldDesk discussion

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  1. Essay For All avatar
    Essay For All
    · 9 months ago
    · Reply

    Will give it a try...if it can offer seamless and easy tracking of customers, mail and infor updates to target audience I'd vouch for it!

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bolddesk.com

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